ITIL Foundation

ITIL Foundation


About this course

The IT Infrastructure Library (ITIL) is the most widely accepted entry-level certification for IT professionals. Today’s IT departments need well trained experts who can deliver effective IT services. . ITIL is a best practice framework that has been sapped from both the public and private sectors universally. The training will help you with the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management  .ITIL certification helps organizations fulfil this goal by providing guidelines for establishing governance standards and enhancing the order between business and its IT processes.

Course Objectives:

The training focuses on the necessary elements, concepts and terminologies associated with ITIL service management, including ITIL lifecycle phase interactions and best practices.

  1. Understand and implement IT Service Management best practices, key concepts, principles, and process models required for clearing the ITIL Foundation certification exam
  2. Gain understanding of scope, purpose, and objective of service strategy, service transition, service design, service operations, and Continual Service Improvement
  3. Apply ITIL concepts, tools and techniques to improve effectiveness and efficiency of business for optimizing customer experience
  4. Centralize processes and teams and save costs using well defined fit-for-use and fit-for purpose processes
  5. Augment user satisfaction, improve service levels, lower costs, optimize outsourcing, increase service availability, and improve the ability to manage change using ITIL procedures
  6. ITIL Foundation course provides participants a complete structure with a set of procedures to help them take a proactive approach in improving business performance with the help of IT.